When considering fulfilmentcrowd, you will have an ‘end goal’ in mind, so it's very important that we determine where our service and technology fits into that equation. Before you book your first delivery of goods into a centre, you will be asked about expected order volumes, sales margins and shipping costs; these will be referenced later when we start shipping. If either party is not hitting the original objectives, the Customer Success Manager will investigate solutions. So, for example, if shipping costs are impacting on the target margin, they may recommend revised packaging or a different service. Likewise, if order volumes are under expectations, fulfilmentcrowd have a Trusted Partner network of specialist providers who could assist with website development, marketplace management or digital marketing.