fulfilmentcrowd user guide
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Introduction
The fulfilmentcrowd Platform
Procedural Guides
fulfilmentcrowd Contacts
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fulfilmentcrowd Contacts
All queries must be raised using the support feature of the fulfilmentcrowd platform in the first instance. Further contact details are detailed below.

Accounts Payable

Service Advisors

  • Email: [email protected]
  • Live chat through the fulfilmentcrowd app available 08.00-20.00 GMT, Monday to Friday.

Escalation

Should you wish to escalate any issues please do so in writing to Chelsea Boyle (Customer Services Team Leader), clearly stating in the subject that the email is an Escalation:
If you feel that any issue has not been satisfactorily addressed after initial escalation, this may be referred to Board level within fulfilmentcrowd Ltd. You can do so by emailing [email protected]

Goods In

Please ensure that any shipments that are for more than 9 cartons are booked in with your centre. You should do this by contacting the Goods In team, via email. The email address will be different depending on the fulfilment centre you have been assigned to. They will allocate a day and timeslot for your carrier within 48 hours after the request.
United Kingdom
Martland Park [email protected]
Matrix Park [email protected]
Matrix Park [email protected]
Ottersbrook [email protected]
Shorncliffe [email protected]
United States of America
Canal Place [email protected]
Germany
Netherlands
France

Returns

Your returns address will automatically be printed on Dispatch Notes etc. and will be assigned to you by your Customer Success Manager during the onboarding process. Our locations are listed below:

United Kingdom

Europarc fulfilmentcrowd Unit H Genesis Way Europarc Grimsby North East Lincolnshire DN37 9TU
Martland Park fulfilmentcrowd Unit 2 Hillridge Road Martland Park Wigan Lancashire WN5 0LS
Matrix Park fulfilmentcrowd Unit C Western Avenue Matrix Park Chorley Lancashire PR7 7NB
Matrix Point fulfilmentcrowd Unit 20 Matrix Way Chorley Lancashire PR7 7ND Otters Brook fulfilmentcrowd Otters Brook Ty Coch Way Cwmbran South Wales NP44 7EZ
Shorncliffe fulfilmentcrowd Benham House North Close Shorncliffe Industrial Estate Folkestone Kent CT20 3UH

Germany

Bocholt II (GMT +1) fulfilmentcrowd Heinrich Hertz Strasse 6 D-46399 Bocholt Germany

Netherlands

Slaadijk (GMT +1) fulfilmentcrowd Slaadijk 18 NL-7121 KD Aalten Netherlands
Born (GMT +1) fulfilmentcrowd Holtum Noordweg 87 6121 RE Born Netherlands

France

Lieusaint (GMT +1) fulfilmentcrowd 2, Boulevard d’ Espagne 77127 Lieusaint France

United States of America

Canal Place (GMT -8) fulfilmentcrowd 910 Canal Place City of Industry California 91746 USA
Richmond (GMT -5) fulfilmentcrowd Suite D 5200 Anthony Rd Sandston 23150 VA
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Outline
Accounts Payable
Service Advisors
Escalation
Goods In
Returns
United Kingdom
Germany
Netherlands
France
United States of America