fulfilmentcrowd user guide
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fulfilmentcrowd Contacts
All queries must be raised using the support feature of the fulfilmentcrowd platform in the first instance. Further contact details are detailed below.
Accounts Payable
- Email: [email protected]
Service Advisors
- Email: [email protected]
- Live chat through the fulfilmentcrowd app available 08.00-20.00 GMT, Monday to Friday.
Escalation
Should you wish to escalate any issues please do so in writing to Chelsea Boyle (Customer Services Team Leader), clearly stating in the subject that the email is an Escalation:
If you feel that any issue has not been satisfactorily addressed after initial escalation, this may be referred to Board level within fulfilmentcrowd Ltd. You can do so by emailing [email protected]
Goods In
Please ensure that any shipments that are for more than 9 cartons are booked in with your centre. You should do this by contacting the Goods In team, via email. The email address will be different depending on the fulfilment centre you have been assigned to. They will allocate a day and timeslot for your carrier within 48 hours after the request.
United Kingdom
Europarc
[email protected]
Martland Park
[email protected]
Matrix Park
[email protected]
Matrix Park
[email protected]
Ottersbrook
[email protected]
Shorncliffe
[email protected]
United States of America
Canal Place
[email protected]
Richmond
[email protected]
Germany
Bocholt
[email protected]
Netherlands
Aalten
[email protected]
Returns
Your returns address will automatically be printed on Dispatch Notes etc. and will be assigned to you by your Customer Success Manager during the onboarding process. Our locations are listed below:
United Kingdom
Europarc
fulfilmentcrowd
Unit H
Genesis Way
Europarc
Grimsby
North East Lincolnshire
DN37 9TU
Martland Park
fulfilmentcrowd
Unit 2
Hillridge Road
Martland Park
Wigan
Lancashire
WN5 0LS
Matrix Park
fulfilmentcrowd
Unit C
Western Avenue
Matrix Park
Chorley
Lancashire
PR7 7NB
Matrix Point
fulfilmentcrowd
Unit 20
Matrix Way
Chorley
Lancashire
PR7 7ND
Otters Brook
fulfilmentcrowd
Otters Brook
Ty Coch Way
Cwmbran
South Wales
NP44 7EZ
Shorncliffe
fulfilmentcrowd
Benham House
North Close
Shorncliffe Industrial Estate
Folkestone
Kent
CT20 3UH
Germany
Bocholt I (GMT +1)
fulfilmentcrowd
Heinrich Hertz Strasse 21
D-46399
Bocholt
Germany
Bocholt II (GMT +1)
fulfilmentcrowd
Heinrich Hertz Strasse 6
D-46399
Bocholt
Germany
Netherlands
Slaadijk (GMT +1)
fulfilmentcrowd
Slaadijk 18
NL-7121 KD
Aalten
Netherlands
United States of America
Canal Place (GMT -8)
fulfilmentcrowd
910 Canal Place
City of Industry
California
91746
USA
Richmond (GMT -5)
fulfilmentcrowd
Suite D
5200 Anthony Rd
Sandston
23150
VA
Last modified 4mo ago