fulfilmentcrowd Contacts
All queries must be raised using the support feature of the fulfilmentcrowd platform in the first instance. Further contact details are detailed below.
Accounts Payable
Email: accounts@fulfilmentcrowd.com
Service Advisors
Email: service@fulfilmentcrowd.com
Live chat through the fulfilmentcrowd app available 08.00-20.00 GMT, Monday to Friday.
Escalation
Should you wish to escalate any issues please do so in writing to Chelsea Boyle (Customer Services Team Leader), clearly stating in the subject that the email is an Escalation:
c.boyle@fulfilmentcrowd.com
If you feel that any issue has not been satisfactorily addressed after initial escalation, this may be referred to Board level within fulfilmentcrowd Ltd. You can do so by emailing escalation@fulfilmentcrowd.com.
Goods In
Please ensure that any shipments that are for more than 9 cartons are booked in with your centre. You should do this by contacting the Goods In team, via email. The email address will be different depending on the fulfilment centre you have been assigned to. They will allocate a day and timeslot for your carrier within 48 hours after the request.
United Kingdom
Europarc goodsin-europarc@fulfilmentcrowd.com
Martland Park goodsin-martlandpark@fulfilmentcrowd.com
Matrix Park goodsin@fulfilmentcrowd.com
Matrix Park goodsin-MatrixPoint@fulfilmentcrowd.com
Ottersbrook goodsin-ottersbrook@fulfilmentcrowd.com
Shorncliffe goodsin-shorncliffe@fulfilmentcrowd.com
United States of America
Canal Place goodsin-canalplace@fulfilmentcrowd.com
Richmond goodsin-richmond@fulfilmentcrowd.com
Germany
Bocholt goodsin-bocholt@fulfilmentcrowd.de
Netherlands
Aalten goodsin-aalten@fulfilmentcrowd.nl
Born goodsin-born@fulfilmentcrowd.nl
France
Lieusaint goodsin-lieusaint@fulfilmentcrowd.fr
Returns
Your returns address will automatically be printed on Dispatch Notes etc. and will be assigned to you by your Customer Success Manager during the onboarding process. Our locations are listed below:
United Kingdom
Europarc fulfilmentcrowd Unit H Genesis Way Europarc Grimsby North East Lincolnshire DN37 9TU
Martland Park fulfilmentcrowd Unit 2 Hillridge Road Martland Park Wigan Lancashire WN5 0LS
Matrix Park fulfilmentcrowd Unit C Western Avenue Matrix Park Chorley Lancashire PR7 7NB
Matrix Point fulfilmentcrowd Unit 20 Matrix Way Chorley Lancashire PR7 7ND Otters Brook fulfilmentcrowd Otters Brook Ty Coch Way Cwmbran South Wales NP44 7EZ
Shorncliffe fulfilmentcrowd Benham House North Close Shorncliffe Industrial Estate Folkestone Kent CT20 3UH
Germany
Bocholt II (GMT +1) fulfilmentcrowd Heinrich Hertz Strasse 6 D-46399 Bocholt Germany
Netherlands
Slaadijk (GMT +1) fulfilmentcrowd Slaadijk 18 NL-7121 KD Aalten Netherlands
Born (GMT +1) fulfilmentcrowd Holtum Noordweg 87 6121 RE Born Netherlands
France
Lieusaint (GMT +1) fulfilmentcrowd 2, Boulevard d’ Espagne 77127 Lieusaint France
United States of America
Canal Place (GMT -8) fulfilmentcrowd 910 Canal Place City of Industry California 91746 USA
Richmond (GMT -5) fulfilmentcrowd Suite D 5200 Anthony Rd Sandston 23150 VA
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