fulfilmentcrowd Contacts

All queries must be raised using the support feature of the fulfilmentcrowd platform in the first instance. Further contact details are detailed below.

Accounts Payable

  • Email: accounts@fulfilmentcrowd.com

  • Telephone: +44 (0)1772 455052

Service Advisors

  • Email: service@fulfilmentcrowd.com

  • Live chat through the fulfilmentcrowd app available 08.00-20.00 GMT, Monday to Friday.

Escalation

Should you wish to escalate any issues please do so in writing to Joch Robinson (Shared Services Manager), clearly stating in the subject that the email is an Escalation:

  • joch@fulfilmentcrowd.com

If you feel that any issue has not been satisfactorily addressed after initial escalation, this may be referred to Board level within fulfilmentcrowd Ltd. You can do so by emailing escalation@fulfilmentcrowd.com.

Goods In

Please ensure that any shipments that are for more than 9 cartons are booked in with your centre. You should do this by contacting the Goods In team, via email. The email address will be different depending on the fulfilment centre you have been assigned to. They will allocate a day and timeslot for your carrier within 48 hours after the request.

United Kingdom

Matrix Park goodsin@fulfilmentcrowd.com

Matrix Park goodsin-MatrixPoint@fulfilmentcrowd.com

Martland Park goodsin-martlandpark@fulfilmentcrowd.com

Europarc goodsin-europarc@fulfilmentcrowd.com

Ottersbrook goodsin-ottersbrook@fulfilmentcrowd.com

United States of America

Canal Place goodsin-canalplace@fulfilmentcrowd.com

Germany

Bocholt goodsin-bocholt@fulfilmentcrowd.de

Netherlands

Aalten goodsin-aalten@fulfilmentcrowd.nl

Returns

Your returns address will automatically be printed on Dispatch Notes etc. and will be assigned to you by your Customer Success Manager during the onboarding process. Our locations are listed below:

United Kingdom

Matrix Park fulfilmentcrowd Unit C Western Avenue Matrix Park Chorley Lancashire PR7 7NB

Matrix Point fulfilmentcrowd Unit 20 Matrix Way Chorley Lancashire PR7 7ND Martland Park fulfilmentcrowd Unit 2 Hillridge Road Martland Park Wigan Lancashire WN5 0LS

Europarc fulfilmentcrowd Unit H Genesis Way Europarc Grimsby North East Lincolnshire DN37 9TU Otters Brook fulfilmentcrowd Otters Brook Ty Coch Way Cwmbran South Wales NP44 7EZ

Germany

Bocholt fulfilmentcrowd Heinrich Hertz Strasse 21 D-46399 Bocholt Germany

Netherlands

Slaadijk fulfilmentcrowd Slaadijk 18 NL-7121 KD Aalten Netherlands

United States of America

Canal Place fulfilmentcrowd 910 Canal Place City of Industry California 91746 USA